Refund Policy

1. All sales are final

Credits are consumable and non-redeemable. They are issued in exchange for cryptocurrency, recorded on your account’s ledger, and decremented as you use the Service. We do not exchange credits back for cash, refund unused credits, or convert them to cryptocurrency.

2. Narrow exceptions we will correct

If you can demonstrate any of the following, we will correct it in good faith:

• Double-charging. If you sent one payment but were credited twice, or vice versa, contact us with the transaction hash and your access code.
• Service unavailability. If the Service is unavailable for a sustained period (more than 24 consecutive hours) due to our fault and you have unconsumed credits, we may credit additional amounts at our discretion.
• Webhook crediting failure. If your payment was confirmed on-chain but credits never appeared, contact us with the transaction hash. We will manually verify and credit.
• Demonstrable fraud or unauthorized use. If unauthorized access to your access code or wallet resulted in unintended consumption, contact us within 7 days; we may credit at our discretion after investigation.

3. What we cannot help with

• You sent to a wrong address (the deposit address shown by our processor for a different invoice, or any address generated by another service). We have no control over external addresses.
• You sent the wrong amount and the invoice expired.
• Cryptocurrency price moved between the time we quoted and the time you sent.
• You decided you didn’t want the credits after purchase.
• You lost your access code. We show you this code before your first purchase, ask you to confirm you have saved it, and provide a field to restore it later — but we hold no name or email address, so without the code we have no way to identify which credits are yours.

4. How to request a correction

Email support@motionscreener.com within 30 days of the issue with:

• Your access code or wallet address.
• The transaction hash and chain.
• A description of what happened.

We will respond within 5 business days. Credits issued as corrections are still subject to the same non-redeemable terms.

5. Chargebacks

Because payment is made directly in cryptocurrency, there is no chargeback mechanism available. Disputes are resolved between you and us under these terms and the Terms of Service.

6. Changes

We will indicate a new effective date when this Policy changes.

7. Contact

Refund questions: support@motionscreener.com.